Refund & Code Works Guarantee policy

1. Code Works Guarantee

Every activation code sold by Software Hub Pool is covered by our Code Works Guarantee. If a bundle code, or any individual tool claim inside it, fails to activate through no fault of the customer, we will:

• Issue a replacement code or claim within 2 business days, or
• If a replacement cannot be provided within 7 days of your report, refund the proportional value of the affected tool (retail-weighted share of the pass price) to the original payment method.

2. What is not covered

• Accounts that do not meet the vendor's eligibility rule shown on the claim page (for example, "new users only").
• Codes shared publicly, resold outside the platform, or claimed after the pass expiry date.
• Changes a vendor makes to its plan after activation.

3. Pool refunds

Seat payments are held until a pool fills. If a pool does not fill within 7 days of opening, it expires and every paid seat is refunded automatically via the payment gateway. Gateway refunds typically settle in 5–7 business days.

4. Direct purchases

Because activation codes are delivered instantly and are single-use, direct purchases are non-refundable once the bundle code has been redeemed, except under the Code Works Guarantee above. Unredeemed codes may be refunded within 48 hours of purchase on request.

5. How to raise a claim

Use the "Report a problem" action next to the tool in My Pass, or email support@softwarehub.tech with your order ID. Never send your activation code by email.